SSS clarifies reports computer glitch wipes out 5 years’ worth of members’ contributions

  • A computer glitch reportedly wiped out five years’ worth of members contributions
  • The SSS belied the report and clarified that the records were not lost
  • It said its record-keeping system has several layers of protections

The Social Security System (SSS) clarified earlier reports that a computer glitch has wiped out from its database five years’ worth of contributions of hundreds of thousands of its members.

An ABS-CBN article dated August 12, 2016 said the SSS members’ contributions from 1985 to 1989 were not reflected in its database when a computer glitch occurred during the time when SSS started digitizing its records.

The amount of benefits (i.e retirement pension, death and disability benefits) that qualified members would receive later on from the SSS depends on the number of their contributions.

The state-run pension fund said its record-keeping system has several layers of protection.

“Apart from the SSS database, members’ records are kept in hard copy as well as in microfilm format. SSS has started the digitization of these records and maintains a disaster recovery site wherein all the SSS records are replicated,” it said.

The missing records were already being reposted in the SSS database; paving the way for pension adjustments to qualified members. The SSS said it has so far disbursed back a total of P7.2 billion as pension adjustments since middle of June this year.

The pensioners are advised to contact the SSS to check if they are qualified for back payments.