SSS gets most complaints via hotline 8888—CSC

  • CSC says SSS posted the highest number of complaints received by President’s Hotline 8888
  • The hotline has so far recorded a total of 4,421 as of August 24
  • Hotline 8888 was launched last August 1

According to the Civil Service Commission (CSC), the Social Security System (SSS) has posted the highest number of complaints received by President’s Hotline 8888 between August 1 and 24.

Liz Agamata, CSC director for Public Assistance and Information, said that the SSS had the highest share of complaints out of the total 4,421 calls to the hotline, an article posted by ABS-CBN News on August 28 stated.

Agamata revealed that most of the complaints include the slow pace of transactions, the failure of agencies to act on requests due to missing signatories, discourtesy of some staff and the presence of fixers.

Based on the explanation made by Agamata,  the SSS rank in the list is not surprising considering the fact that the agency has millions of clients.

On the other hand, she claimed that out of all government agencies, the SSS has the fastest response to complaints.

Placing second in the list are the local governments of Manila and Quezon City.

Other agencies with the most number of complaints ( in particular order) are as follows: Land Transportation Office,
Pag-IBIG Fund, Land Registration Authority, Bureau of Internal Revenue, Department of Foreign Affairs, Government Service Insurance System, Philippine National Police, and Commission on Elections.

In defense, Agamata stressed the agencies being complained about showed positive and quick response to the citizens’ complaints.

On his initial days in office, President Rodrigo Duterte issued  a marching order for the creation of a direct line between government and the public. Thus,  Hotline 8888 was launched last August 1.

Callers who want to air their complaints are asked to identify the government employee and agency tagged in their complaint, date and details of the incident, their proposed solution and contact details.

For proper action, the complaints are then forwarded to both the concerned agency and the Office of the President within five days.

From an initial 10-man team, the hotline operators have increased to 25.