- A Facebook user accused LBC Express workers of opening Balikbayan boxes in their warehouse
- LBC Express released a statement denying the accusation
- The cargo company emphasized that the boxes seen in the photos belonged to a different cargo company
A post by a Facebook user became viral after he shared a photo of what he alleged to be LBC Express workers who are opening Balikbayan boxes in their warehouse. He added that the cargo company should be investigated over the matter.
However, LBC Express denied the accusation and emphasized that the cargo boxes in the photos allegedly belongs to a different cargo company. LBC Express released an official response which read:
LBC Express firmly denies the accusation being circulated online, where a warehouse is depicted with employees supposedly opening cargo boxes & rifling through their contents.
Initial investigations have revealed that the warehouse depicted is owned and operated by a different cargo company and is based in Taiwan, not in Manila. Evidently, the persons in the photo are not LBC employees and likewise the boxes visible are not LBC boxes.
LBC holds true to its promise of security and safety for customers’ much-valued cargo, and follows a strict security protocol in line with international standards
To our valued customers, rest assured that appropriate actions are being taken. LBC will continue to serve you with the highest level of service that has been trusted by millions of Filipinos for over 60 years
For any further concerns, our Customer Care channels remain at your disposal 24/7 via our website: www.LBCExpress.com“
On the other hand, the other cargo company involved, which is identified as Elite Express (EEC), clarified that the photos were taken from EEC’s goodwill for the victims of typhoon Yolanda.