Woman with 12- and 14-year-old kids complains about bus conductor over ‘kalong’ and fare dispute

  • A bus conductor was taken by cops after a woman with 3 kids aged 12, 14 and 20 complained of being harassed and shamed after a misunderstanding over bus fare
  • The LTFRB said the tension would have been prevented if only the right rules were applied
  • The family is determined to file ‘unjust vexation’ against the bus conductor and file a separate complaint to the LTO

A bus conductor was taken by cops into custody after a woman with 3 kids aged 12, 14 and 20 complained of being harassed and shamed when she worried they will come short regarding bus fare.

The two parties got into a heated argument aboard a Diamond Star bus which traveled along EDSA from the Ninoy Aquino International Airport around 9 p.m. Tuesday night.

Melanie Villafranca recorded on video the bus conductor Ronald Insiong while the two parties were arguing.

Insiong allegedly raised his voice at Villafrancia and her children.

The family were on their way home after accompanying their heaf of the family, an overseas Filipino worker, at the airport.

According to Villafranca, she feared they will run short over their bus fare; that’s why she asked a favor from the bus conductor, Insiong, if she and her 20-year-old daughter could sit the two younger ones on their laps to save fare.

“Sabi niya ‘Ay hindi, ang lalaki ninyo’… Napahiya ako at di ako mapakali. Naghihintay ako ng chance na makausap siya in a nice way pero di siya natinag. Pinapahiya niya kami,” Villafranca said.

[He (Insiong) said, ‘no, you guys are so big’… I was waiting for a chance to talk to him in a nice way but he remained firm. He was shaming us.]

The family then asked for their money back and just wanted to be unboarded at Coastal Road, but Insiong refused because the tickets have already been issued.

The family sought help from a police mobile patrol at EDSA-Ayala and Insiong was brought to the police station.

Insiong refused to give any statement to the media.

Meanwhile, the bus company promised to investigate the incident and is willing to ask for an apology.

“Dinidisiplina naman namin sila… Hindi dapat ganoon ang pagkasabi. Dapat maayos ang pakikitungo kahit galit na ang pasahero,” said Jun Garcia, operations officer of Diamond Star Bus.

[We discipline them… the way he talked should not have been like that… politeness must be maintained even if the passenger is mad.]

The Villafranca family is determined to file a case of unjust vexation against Insiong and file a separate complaint to the Land Transportation Office (LTO).

The Land Transportation Franchising and Regulatory Board (LTFRB) meanwhile said that the tension would have been prevented if only the proper rules were applied.

“[Kapag] 1 meter and below [ang pasahero], libre, puwedeng ikalong. [Kapag] 1.3 and up half-fare, seated,” explained LTFRB Board Member Atty. Aileen Lizada.

[If the passenger’s height is 1 meter and below,it’s  free, can be carried on the lap. If 1.3 and up, half-fare, seated.]

“Hindi kayo ang magsasabi na okay sa anak ko na nakakalong. It is government who says…’Yung ire-refund n’yo lang po ay ‘yung balanse, ‘yung distance na hindi n’yo na-travel,” dagdag niya.

[You are not the one to say that it’s ok to carry my child on my lap. It is government who says… also, what you refund is the balance, the distance you have not yet travelled.]

LTFRB encouraged bus operators to put-up signs or markings of height limit at the bus entrance and follow the tariff if ever refund is needed.

Watch these videos shared by News5 and ABS CBN via YouTube: